We are looking for a technically sharp and operationally minded Senior IT & Systems Manager to own our firm's technology ecosystem across all global offices. This role is the bridge between our people and the tools they use every day — ensuring every software platform is deployed, adopted, maintained, and secured across a multi-regional organization. You will be the go-to leader for technology infrastructure, software onboarding, systems health, and cybersecurity compliance firmwide.
Software Integration & User Onboarding
* Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools
* Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones
* Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations
* Build and maintain user guides, training materials, and internal documentation for all platforms
* Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity
Systems Maintenance & Uptime
* Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms
* Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations
* Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences
* Monitor system performance and quickly resolve outages, slowdowns, or integration failures
* Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors
Cybersecurity & Compliance
* Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols
* Conduct regular security audits and vulnerability assessments across all systems and offices
* Lead the firm's response to security incidents, breaches, or threats
* Ensure compliance with applicable data privacy regulations across all regions of operation
* Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce
* Train staff on cybersecurity best practices and phishing awareness
International Coordination
* Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location
* Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity
Internal Collaboration
* Report to senior leadership on system health, security posture, technology roadmap, and IT budget
* Collaborate with HR on new hire technology onboarding and offboarding processes
* Work with department heads to understand evolving software needs and prioritize technology investments accordingly
Requirements
What You'll Bring
* 7-10 years of experience in IT management, systems integration, or technology operations — preferably within an architecture, engineering, or construction firm
* Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management
* Proven cybersecurity experience including policy development, incident response, and compliance management
* Experience supporting multi-office or international organizations across different time zones and regulatory environments
* Excellent communication skills — able to translate technical issues into plain language for non-technical staff and leadership
* Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment
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Software Integration & User Onboarding
* Lead the evaluation, implementation, and integration of all firm-wide software platforms and collaboration tools
* Design and deliver onboarding programs that get new users up and running quickly on all systems across all offices and time zones
* Serve as the primary point of contact for software vendors, managing licenses, contracts, renewals, and support escalations
* Build and maintain user guides, training materials, and internal documentation for all platforms
* Partner with department leads to identify technology gaps and recommend solutions that improve workflow and productivity
Systems Maintenance & Uptime
* Own the health, performance, and reliability of all firm systems — servers, networks, cloud environments, and software platforms
* Establish and enforce a proactive maintenance schedule including patches, updates, version upgrades, and system audits across all global locations
* Ensure all software is kept current and compatible across the firm's international offices, accounting for regional infrastructure differences
* Monitor system performance and quickly resolve outages, slowdowns, or integration failures
* Manage IT infrastructure relationships with hosting providers, cloud platforms, and hardware vendors
Cybersecurity & Compliance
* Develop and enforce firmwide cybersecurity policies, access controls, and data protection protocols
* Conduct regular security audits and vulnerability assessments across all systems and offices
* Lead the firm's response to security incidents, breaches, or threats
* Ensure compliance with applicable data privacy regulations across all regions of operation
* Implement multi-factor authentication, endpoint protection, and secure remote access protocols across the global workforce
* Train staff on cybersecurity best practices and phishing awareness
International Coordination
* Coordinate technology operations across all domestic and international offices, ensuring consistent systems, tools, and security standards regardless of location
* Manage time zone differences and regional infrastructure challenges to maintain seamless global connectivity
Internal Collaboration
* Report to senior leadership on system health, security posture, technology roadmap, and IT budget
* Collaborate with HR on new hire technology onboarding and offboarding processes
* Work with department heads to understand evolving software needs and prioritize technology investments accordingly
Requirements
What You'll Bring
* 7-10 years of experience in IT management, systems integration, or technology operations — preferably within an architecture, engineering, or construction firm
* Strong working knowledge of network infrastructure, cloud platforms (Microsoft 365, Azure, AWS), and endpoint management
* Proven cybersecurity experience including policy development, incident response, and compliance management
* Experience supporting multi-office or international organizations across different time zones and regulatory environments
* Excellent communication skills — able to translate technical issues into plain language for non-technical staff and leadership
* Self-starter who can manage multiple priorities independently in a fast-paced, project-driven environment
#J-18808-Ljbffr
Senior IT & Systems Manager in phoenix at Unknown Company
This position is listed as contract and able to be worked remotely.