Senior IT Support Engineer / IT Manager | New York, Hybrid | $100,000 - $110,000 + Benefits
A growing international legal services organization is seeking a Senior IT Support Engineer to become one of the first technology hires supporting its expanding US operation.
This is a unique opportunity to join a well-established business at a pivotal stage of growth and play a key role in shaping the firm's technology function across the United States. You'll act as the primary local IT contact, combining hands-on technical support with stakeholder management and operational oversight.
Responsibilities:
- Serve as the primary technology contact for the US office.
- Deliver white-glove IT support to legal professionals and senior stakeholders.
- Coordinate office technology projects, including relocations, fit-outs, cabling, connectivity, and vendor management.
- Work closely with leadership to ensure technology services align with business needs.
- Support and administer Microsoft 365 technologies and end-user environments.
- Manage relationships with third-party suppliers and service providers.
- Assist with onboarding, hardware deployment, and office expansion initiatives.
- Act as an escalation point for complex technical issues.
Requirements:
- Experience supporting professional services or legal environments.
- Strong end-user support and desktop engineering background.
- Familiarity with legal applications, including document management and practice management systems.
- Experience working within a law firm, legal services organisation, or MSP supporting legal clients.
- Excellent communication skills and the ability to engage with senior stakeholders.
- Comfortable balancing strategic responsibilities with hands-on technical work.
- Experience with Microsoft 365, Windows, endpoint management, and vendor coordination.
What's on Offer?
- Opportunity to help establish and grow a US technology function.
- Direct exposure to senior leadership.
- Significant autonomy and ownership.
- Long-term career progression within a growing international business.
Senior Information Technology Support Engineer in New York City Metropolitan Area at Franklin Fitch
This position is listed as full time and hybrid. It was posted 6 days ago.