Senior Incident Manager

To ensure timely and effective responses to major incidents, the full-time Senior Incident Manager will oversee the Major Incident Management process, manage a regional team, and collaborate with stakeholders to drive strategic change and service improvements while operating in the US time zone. Key Responsibilities Monitor and manage major incidents, ensuring compliance with established procedures and controls Act as the central point of escalation for major incidents during the US time zone, leading the regional team Collaborate with senior stakeholders and global teams to implement service improvements and enhance organizational culture Required Qualifications Advanced experience in managing a Major Incident team with in-depth knowledge of ITIL processes Proven experience in stakeholder engagement and leading cross-functional teams Ability to rapidly assess situations and coordinate incident resolution during high-impact events Strong strategic thinking skills with the capability to align practices with global objectives Excellent communication skills, with the ability to articulate technical information clearly to various audiences