Owning the incident management process end-to-end, the full-time Senior Incident Manager will lead live incidents, design a unified incident process, and establish Problem Management from the ground up, all while working remotely in a role that requires participation in a 24/7 on-call rotation. Key responsibilities Lead live incidents and manage the war room/bridge to drive restoration efforts Design and implement a unified incident management process across Loomi products Establish Problem Management practices, including root cause analysis and a known error database Required qualifications 5+ years of experience in incident management or a related SaaS operations role Proven ability to lead incident bridges under pressure Hands-on experience with ITSM/incident tooling such as Jira, Zendesk, and PagerDuty Strong analytical skills for conducting root cause analysis Commitment to becoming proficient in Loomi at both functional and technical levels
Senior Incident Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.