Senior IBM BAW Developer / Production Support Engineer

Senior IBM Business Automation Workflow (IBM BAW) Developer / Production Support EngineerWe are seeking a highly skilled IBM Business Automation Workflow (IBM BAW) Developer with 7+ years of IT experience to join a mission-critical application support team for US Bank. This position requires a strong balance of production support (70%) and application development (30%). The ideal candidate will possess extensive experience in IBM BAW/BPM development, troubleshooting complex production issues, and delivering workflow enhancements in an enterprise banking environment.

The candidate should be proactive, customer-focused, and capable of working in a fast-paced production environment while ensuring high application availability and operational excellence.Key ResponsibilitiesProvide L2/L3 production support for IBM BAW applications, ensuring timely resolution of production incidents and service requests.Investigate, troubleshoot, and resolve production issues while adhering to SLA commitments.Perform Root Cause Analysis (RCA) for recurring production issues and implement permanent fixes.Monitor application health, identify performance bottlenecks, and recommend optimization strategies.Develop and enhance IBM BAW workflows, business processes, coaches, services, and integrations.Participate in application deployments, release management, and post-production validations.Collaborate with business stakeholders, QA teams, infrastructure teams, and cross-functional development teams.Support environment management, code migrations, and production releases.Prepare technical documentation, knowledge articles, and operational support documents.Participate in on-call production support rotation when required.Required Skills7+ years of overall IT experience.5+ years of hands-on experience with IBM Business Automation Workflow (IBM BAW) or IBM BPM.Strong experience providing production support for enterprise applications.Hands-on expertise in: IBM BAW Process DesignerProcess Center & Process ServerHuman ServicesCoaches & Coach ViewsBusiness ObjectsIntegration ServicesBPM Process ApplicationsExperience troubleshooting workflow failures, integration issues, and production defects.Strong SQL skills with Oracle, DB2, or SQL Server.Experience with REST/SOAP Web Services.Knowledge of WebSphere Application Server (WAS).Familiarity with Linux/Unix environments.Experience using ServiceNow or similar ITSM tools.Understanding of ITIL processes and production support methodologies.Strong debugging, analytical, and problem-solving skills.Preferred QualificationsBanking or Financial Services domain experience (preferred).Experience working in Agile/Scrum environments.Exposure to CI/CD pipelines and DevOps practices.Experience with Git, Jenkins, or similar version control and deployment tools.IBM BAW/IBM BPM Certification is an added advantage.Excellent verbal and written communication skills.