As a Senior HR Manager within our Not-for-Profit HR Services Team , you’ll play a vital role in supporting clients across a wide range of human resources functions while partnering closely with internal generalists and HR leadership to ensure seamless service delivery. You’ll manage internal workflows, provide hands-on support for client needs, and serve as a trusted HR resource in sectors like education, social services, and other mission-focused environments.
Key Responsibilities
Leadership & Management
- Effectively support the management of all HR functions across client accounts
- Mentor and support HR Generalists; provide coaching and feedback
- Provide advanced support to resolve complex or sensitive HR issues
- Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
- Ensure compliance with evolving state, federal, and local employment laws
- Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.
- Support client onboarding and service management for new and existing accounts
- Develop and manage client communications, including newsletters and HR updates
- Conduct investigations, manage disciplinary processes, and navigate union interactions
- Interpret employment law and CBAs while advising on best practices
HR Expertise
- Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
- Provides practical, risk‑averse recommendations while balancing compliance with business objectives.
- Maintains current knowledge of employment laws, HR trends, and best practices.
Execution & Operational Excellence
- Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
- Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
- Leads complex HR projects from planning through implementation with measurable results.
- Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
- Manage client email queues and daily administrative workflow for client sites
- Manage client systems and reporting
- Lead proactive internal audit of client files to ensure best practices are being followed
- Demonstrates strong technology aptitude with the ability to quickly learn, leverage, and optimize HR systems, AI‑enabled tools, and emerging technologies to enhance operational efficiency, data‑driven decision‑making, and client service delivery.
- Refine and document SOPs and workflows internal the client services team and clients.
Accountability and Results
- Demonstrates a commitment to lifelong learning and embraces AI‑driven tools and innovation.
- Highly responsive, organized, and deadline‑driven, with the ability to effectively manage multiple priorities while delivering high‑quality work on time and in a fast‑paced environment.
- Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high‑quality HR services.
HR Generalist Support (as needed)
- Partner with Talent Acquisition to fill key client roles
- Function as a generalist when business needs require
- Ensure accurate HRIS updates and policy compliance