Leading the strategy and evolution of digital experiences, the full-time Senior HR Program Manager will oversee caregiver-facing tools and knowledge management practices in a remote setting, ensuring clear and accessible information for caregivers. Key responsibilities Lead the strategy and continuous improvement of digital experiences and knowledge management practices Develop and manage content for employee portals and self-service tools, ensuring user-friendly access to HR information Utilize data and user feedback to identify opportunities for enhancing caregiver experiences and implement improvements Required qualifications 5 years of proven experience creating content across multiple digital platforms Experience translating complex information into clear, user-friendly content Familiarity with HTML and CSS for configuring and optimizing content in digital platforms Strong analytical skills with the ability to leverage data for continuous improvement Experience in project management and collaboration with cross-functional teams