Senior Hospitality Manager

Senior Hospitality Manager

Company: Rose’s Restaurant Group

Location: Washington, DC

Base pay range: $100,000.00/yr – $105,000.00/yr

About the Role

Rose’s Restaurant Group seeks a Multi‑Unit Senior Hospitality Manager to join our James Beard‑award‑winning team at one of our Michelin‑starred restaurants: Rose’s Luxury, Little Pearl, Pineapple & Pearls, and our international events company Extra Fancy.

Benefits

• 100% Company‑paid medical benefits
• Average 45‑50 hour work‑week for salaried employees
• Unlimited Paid Time‑off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Responsibilities

Creating culture:

• Ensure staff have fun so guests can have fun.
• Innovate and improve staff life, setting new standards for the industry.
• Set clear expectations and hold the team accountable.

Training:

• Be present in service, identifying opportunities to boost hospitality.
• Propose, develop, and execute action plans for each shop.
• Lead training sessions and educational initiatives.
• Develop and maintain front‑of‑house training programs in each shop.

Service Coaching:

• Act as a liaison between BOH and FOH when needed.
• Ensure menus are current and printed.
• Monitor front door and waitlist, over‑communicating with guests to maximize sales.
• Model hospitality for staff.
• Know regulars, partners, and industry guests.
• Fill gaps in service as needed and coach managers on coaching skills.

Guest Relations Coaching:

• Encourage extra‑mile hospitality.
• Elevate bar standards and exceed expectations.

Communications Coaching:

• Use internal email and MOD log effectively.
• Distribute information to staff and leaders timely.
• Maintain transparency across company‑wide announcements.

Hiring Coaching:

• Assist in sourcing and interviewing new FOH talent.
• Provide easy access to benefit changes.
• Anticipate staffing needs based on physical space changes.

Operations Coaching:

• Identify and report maintenance issues promptly.
• Ensure checklists and documents are up to date.

Day‑to‑Day Coaching:

• Support service to deliver remarkable guest and staff experiences.
• Assist management teams with projects.
• Map out evening service with floor plans, guest notes, and line‑up preparation.
• Place orders and meet day‑and‑month operational needs.

Other Expectations:

• Cover vacations and call‑outs as needed.
• Lift up to 40 lbs and stand for extended periods.

Who We’re Looking For

Our ideal candidate thrives on making people happy and brings significant management experience.

Required Skills

• 4+ years as General Manager or equivalent in fine‑dining
• Excellent communicator via email, phone, video, and in‑person
• Up‑to‑date on U.S. and international culinary trends
• Exudes excellence in hospitality for all guests
• Strategic planning skills focused on action plans
• Strong time management, organization, and problem‑solving
• Adaptability and change leadership
• Thrives in fast‑paced, entrepreneurial environment
• Self‑driven, results‑oriented, with a track record of leading upscale restaurants at multi‑unit level

More detail about Rose’s Luxury can be found at