Senior Helpdesk TechnicianKoniag IT Systems LLC, a Koniag Government Services company, is seeking a Senior Helpdesk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA.We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will resolve computer software and hardware problems and serve as the first point of contact for customer concerns.Essential Functions, Responsibilities & Duties may include, but are not limited to:Analyzing problems and providing technical assistance to end usersStudying and resolving computer software and hardware problemsDetermining whether problems are caused by hardware, software, or system issuesSupporting triage meetings to collect information about user issuesReceiving telephone calls and emails from users experiencing problemsResponding to customers and troubleshooting their issuesProviding technical support and training to customersMaintaining documentation of customer interactionsFollowing up with customers as neededHandling customer complaints and providing appropriate solutionsProcessing customer accounts and filing documents accordinglyEducation and Experience:Five (5) + years of experience in supporting Information TechnologyRequired Skills and Competencies:Good problem-solving, analytical, and team-working skillsExcellent communication and interpersonal skillsClearance Requirement:SecretOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.
We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.