Senior Help Desk Technician

User Access Provisioning Analyst | Identity & Access Management (IAM) | Enterprise IT Operations

Pay: Up to $22/hr W2

Contract: W2 Contract | 2 Openings

Duration: 12 Months

Schedule: Onsite

Location: Richmond, VA

If you have experience managing user access, provisioning accounts, and supporting identity and access management processes within an enterprise IT environment, this could be a great opportunity to put that experience to work!

Swoon is partnering with a large enterprise organization seeking two User Access Provisioning Analysts to support day-to-day access administration across multiple business applications and lines of business.

This team is responsible for making sure employees have the appropriate system access throughout their employment lifecycle, from creating new accounts and updating permissions to disabling access when it's no longer needed.

The work is hands-on and operational, with a strong emphasis on accuracy, troubleshooting, and maintaining clean, consistent access records. You'll also support access cleanup initiatives and cross-train with other team members to develop a broader understanding of the organization's provisioning processes.

What you'll get to work on:

• Create, modify, and disable user accounts across various enterprise applications and business systems.

• Process user access requests, account updates, and permission changes to support employees across different lines of business.

• Troubleshoot provisioning errors, investigate account access issues, and help resolve discrepancies.

• Support access cleanup projects, including identifying and correcting outdated or unnecessary user access.

• Maintain accurate account information and follow established procedures for provisioning and deprovisioning.

• Collaborate with other access administration team members and cross-train on different applications and provisioning processes.

You'll be a strong fit if you have:

• Hands-on experience with user account provisioning, deprovisioning, access administration, or identity and access management (IAM).

• Experience creating, modifying, disabling, or maintaining user accounts and permissions within business applications.

• A background in enterprise IT operations, IT access administration, or security access support.

• Strong attention to detail and the ability to manage recurring access requests accurately and consistently.

• Experience troubleshooting account provisioning issues and resolving user access discrepancies.

• Comfort working within established IT processes while managing multiple requests and priorities.

Additional experience that would be helpful:

Familiarity with tools such as Active Directory, ServiceNow, SailPoint, or similar IAM and ticketing platforms would be beneficial.

A little more about the role:

This is primarily an IAM operations and user provisioning position, rather than a traditional help desk or cybersecurity engineering role.

The team is looking for someone who enjoys the operational side of IT access management and has direct experience maintaining user accounts and permissions. You don't need to be an IAM architect or security engineer, but you should be comfortable working hands-on with access requests and account administration.

If your background aligns with this type of work and you're interested in learning more, I'd love to connect! Feel free to apply or reach out directly to discuss the opportunity.