Senior Helpdesk Analyst (Tier 2/3)As Senior Helpdesk Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients. You will have opportunities to work with new technology and latitude to take ownership of business technology initiatives. You will be encouraged to use your versatility and problem-solving skills to deliver solutions and solve challenges.
You will work with and learn from a long-term team of technology professionals.Key ResponsibilitiesEndpoint & Identity ManagementManage devices and users via Microsoft Intune / Endpoint Manager (deployment, compliance, lifecycle)Support Microsoft 365 environment including Teams, Exchange Online, and OneDriveHandle user access changes (adds, moves, changes) and identity management (Active Directory / Entra ID)Technical Support & TroubleshootingAct as Tier 2/3 escalation for complex technical issuesTroubleshoot Windows 11, M365, VPN, MFA, SSO, and application issuesCollaborate with infrastructure and cybersecurity teams to resolve incidentsManage vendor support tickets as neededAV & Onsite SupportSet up and support conference room AV systems (e.g., Logitech RallyBar)Security & ComplianceSupport MFA enrollment and account recoveryAssist with investigation and response to security incidentsDocumentation & Process ImprovementMaintain knowledge base articles and SOPsRecommend improvements to tools and workflowsKey Requirements5+ years helpdesk/support experience with progression to advanced supportStrong communication and problem-solving skillsKnowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)Experience with endpoint management (Intune, GPO, Windows Update)AEC industry or Autodesk experience preferredAbility to lift 35 lbs and travel occasionallyWe know that work/life integration is important to our employees. Our hybrid work style allows team members to have flexibility while building their skills through in-person exposure to industry experts.Our wellness programs prioritize our team members' physical and behavioral health.We are an equal opportunity employer committed to equity and inclusion in the workplace.The total compensation that we expect to pay for this role are $70,000 to $80,000 annually, depending on years of experience, skill sets, education and certifications.
Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment in boston at Unknown Company
This position is listed as full time and hybrid.