Salesforce seeks a Senior Help Agent Manager for Slack & Trailhead in Washington, DC. You will own resolution-rate performance, drive data-driven improvement plans, and partner with Slack and Trailhead delivery teams to advance AI-powered customer assistance at scale.
The role sits in the Digital Success Data & AI organization, requiring strong program and product leadership, cross-functional collaboration, and a proactive roadmap approach to enhance agent capabilities and experiences.
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