Overview
Senior Hardware/Software Technician
Navy Yard, Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.
The Senior Hardware/Software Technician supports, monitors, tests, and troubleshoots hardware and software problems with the SSP network.
Responsibilities
- Recommend and schedule repairs.
- Provide end-user support for all SSP network-based applications.
- Install and configure workstations, laptops, and iPhones.
- Troubleshoot VPN issues with SSP-furnished equipment.
- Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
- Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
- Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
- Collaborate with other onsite contractors to manage and contain network spillages.
- Work with the SPCIO office to prepare for IT Accreditation and cybersecurity inspections.
- Provide guidance and mentorship to junior technicians or IT staff.
- Independently diagnose and resolve complex hardware and software issues.
- Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
- Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
- Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
- Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
- Other duties as assigned.
Qualifications
- Associate degree OR
- Bachelor’s (preferred) degree from an accredited institution
- High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
- IT certifications: CompTIA Certification A+, Network+ or Security+
- Secret clearance required
Knowledge, Skills, and Abilities:
- Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.
Estimated Salary/Wage
USD $85,400.00/Yr. Up to USD $113,000.00/Yr.
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