Senior Guest Experience Leader - Service Excellence

LEGOLAND Parks in Carlsbad is seeking a Senior Guest Excellence Manager to lead the resort's guest experience and service strategy, ensuring service standards are consistently delivered across operations. Reporting to the Director of Operations and Experience, this visible role acts as the voice of the guest, driving satisfaction, NPS performance, and continuous improvement through feedback and insights.

You will oversee the Guest Excellence Team, manage escalations, partner with local and