Merlin in Carlsbad, CA seeks a Senior Guest Excellence Manager to lead guest experience strategy and service standards across the resort. Reporting to the Director of Operations and Experience, this role drives guest satisfaction, NPS performance, and continuous improvement through feedback and insights.
You will oversee the Guest Excellence Team, manage escalations, and collaborate with local, regional, and global stakeholders to implement service enhancements and the Resort Duty Manager
#J-18808-LjbffrSenior Guest Experience Leader | Elevate Service & NPS in carlsbad at Unknown Company
This position is listed as full time and onsite.