Role Overview
CHANEL is looking for a Senior Group Director, Tech Service Excellence & Operations to join the CHANEL TECH_ organization in New York City. Reporting to the Head of Technology, this leader will shape the future of technology service delivery across boutiques, corporate offices and supply chain operations.
What You Will Do
Transform operational support into a strategic differentiator by combining luxury hospitality, modern Service Management, workflow automation, and data‑driven operational excellence. Define and execute the US Service Excellence strategy, roadmap and target operating model in alignment with the CHANEL TECH_ vision and business priorities.
Why It Might Be a Fit
The ideal candidate brings a minimum of 10+ years of progressive enterprise IT service delivery, support or operations leadership experience, strong executive presence and a passion for developing people while modernizing technology services at scale.
Requirements
- 10+ years of progressive leadership experience in enterprise IT service delivery, support or operations
- 5+ years leading ServiceNow-enabled IT Service Management capabilities
- Experience supporting retail, luxury, hospitality or another highly customer‑centric environment
- Proven success transforming service operating models through automation, self‑service, analytics, process redesign and organizational change
Benefits
- Wellbeing resources
- Family and care giving benefits
- Generous paid time off policies
- 401K and other incentives
- Robust healthcare offerings
- Life insurance
- Accidental Death & Dismemberment
- Short Term Disability
- Long Term Disability
- Health Advocate
- International Business Travel Accident & Medical
- Commuter Transit & Parking
Senior Group Director, Tech Service Excellence & Operations in new york at Unknown Company
This position is listed as full time and onsite.