Senior Global Product Manager

Every day, CenTrak enhances the lives of patients, staff, and their families in healthcare facilities around the world.

The global demand on healthcare has never been greater as the population grows, people live longer, and chronic illness rises.

To meet this challenge, CenTrak helps to make hospitals as safe and efficient as possible so that clinicians can spend their time on what matters most – patient care. It achieves this through advanced, cloud-based software solutions and IoT devices that are used to locate essential medical supplies, equipment, and people. This ensures that the right care is given to the right patients at the right time. Historical analytics and expert-led consulting services also provide opportunities to optimise and enhance daily clinical workflows for an improved patient experience.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Mission:

WeareseekingaseasonedSeniorGlobalProductManager toleadthedevelopmentandlifecyclemanagementofCenTrak’sRTLShardwareandfirmwaresolutions.Thisindividualwillplayacriticalroleinconnectingcustomerneeds,fieldinsights,andbusinessstrategytodeliverhigh impactproductoutcomes.Theidealcandidatethrivesinafast-paced,cross-functionalenvironmentandbringsastrongabilitytotranslatecomplexhealthcareworkflowsintoscalable,reliableproductsolutions.

Responsibilities

Owntheend-to-endlifecycleofRTLShardwareandfirmwareproducts,ensuringperformance,scalability,andclinicalreliability

Driveavalue-basedproductroadmapalignedtoCenTrak’sstrategicprioritiesandreal-worldhealthcarechallenges

Backlog&ExecutionLeadership

Maintainandprioritizeaglobalproductbacklogfocusedoncustomerimpact,businessvalue,andtechnicalfeasibility

Partnercloselywithengineeringteamstoensureclearrequirements,efficientexecution,andtimelydelivery

VoiceofCustomer&FieldEngagement

LeadstructuredVoiceofCustomer(VOC)effortsacrossclinicians,administrators,andoperationalstakeholders

Engagedirectlywithcustomersandfieldteamstounderstandworkflowchallengesandoperationalopportunities

Translateinsightsintoactionableproductenhancementsandinnovations

Cross-FunctionalLeadership

Collaboratewithengineering,PMO,supplychain,quality/regulatory,sales,services,andmarketingtoensureseamlessdeliveryandadoption

Leadsustainmentstrategytominimizecustomerdisruptionandensureongoingreliabilityofdeployedsolutions

Driveimprovementsinfieldperformance,issueresolution,andlifecycleefficiency

Performance&Impact

Qualifications:

6-8+ yearsofexperienceinproductownershipormanagementwithastrongemphasisonhardwareandfirmwaredevelopmentandsustainment,ideallyinhealthcareenvironments.

Solidunderstandingofthehealthcaretechnologylandscape;RTLSorMedTechexperienceishighlydesirable.

ProvenexpertiseinAgilemethodologies;CertifiedScrumProductOwner(CSPO)orequivalentcertificationpreferred.AbilitytoworkwithinaPhaseGateprocessforNewProductDevelopment.

Demonstratedabilitytoleadmulti-disciplinaryhardwareinitiativeswithaprovenrecordofachievingprojectmilestones.

Experienceinterfacingwithclinicalprofessionalsandtranslatingclinicalworkflowsintoactionableproductrequirements.

Abilitytoconductproductdemosandconveysolutionvaluetoleadershipandotherstakeholders.

Persuasivecommunicationskills,executivepresence,thoughtfulstakeholdermanagement,andpolishedpresentationskillswithaglobal,cross-culturalperspective.

Abilitytomakedate informeddecisionsinambiguoussituationsandbalanceshort-termneedswithlong-termstrategy.

Willingnessandabilitytotravel(25- 35%)tocustomersitesacrossNorthAmericatocapturedirectfeedbackandensurealignmentwithfieldrealities.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!