TTEC Digital in Houston, TX seeks a Senior Genesys Engineer to design, implement and optimize Genesys Engage solutions, ensuring high availability and performance. You will configure GVP, develop routing strategies and monitor system performance to meet business needs, while collaborating with cross-functional teams.
The role covers IWD, Workforce Management, on-call support and continuous improvement. A bachelor's degree is preferred and Genesys certifications are beneficial.
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