Job TitleRequired Skills: Genesys Cloud CX Development| Visual ToolsFrom a high-level Architect's perspective, building voice/digital bots. While having a foundation understanding of variables, loops, decision logic, and switch statementsTo build voice/digital bots in Genesys Cloud CX, any required integrations, additional technical skills may be valuable or necessary.Integration & Backend Skills:Working with APIs to exchange information with other toolsWriting scripts or code to handle special logicREST APIs: For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.)OAuth & Authentication: Managing secure access when calling external systemsConfiguring and customizing.Optional but Valuable Programming Skills:Need additional skills on advanced or customized bot needs to be. For example:JavaScript – Often used when building connectors between Genesys and other systems.
It can also help add extra logic behind the scenes (like in cloud environments such as AWS).Python – Commonly used in AI projects. If you're connecting your bot to smart services (like Google or Amazon AI tools), this can be very helpful.