Senior Fraud Operations Manager

Leading the development of a dedicated Risk function, the full-time remote Senior Fraud Operations Manager will manage a team of Fraud Analysts, establish fraud classification and documentation standards, and build investigation playbooks while collaborating with cross-functional teams to enhance fraud detection and reporting. Key responsibilities Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations Establish fraud classification infrastructure and standardize case documentation for accurate tracking and reporting Build and maintain investigation playbooks across various fraud types and design fraud detection controls in partnership with Product and Engineering Required qualifications 7+ years of relevant experience in fraud operations, particularly in card fraud Experience managing investigators or analysts in a leadership role Familiarity with SEON or equivalent fraud detection platforms and Salesforce case management Understanding of BSA/AML regulations and KYB outputs for fraud signals CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) is a plus