Senior Field Service Engineer

Senior Field Service EngineerQuantum-Si is seeking a highly skilled and motivated Senior Field Service Engineer to play a critical role in scaling our global service organization. This individual will combine hands-on field support with the development of service processes, infrastructure, and best practices to support a growing installed base of advanced life science instrumentation. The ideal candidate is both technically strong and operationally minded, capable of resolving complex issues in the field while helping build the foundation for a world-class service organization.Key ResponsibilitiesField Service ExecutionInstall, maintain, troubleshoot, and repair advanced life science instrumentation in customer laboratoriesPerform preventative maintenance, calibrations, upgrades, and system validationsSupport instrument relocations and ensure systems meet operational specificationsCustomer Support and Escalation ManagementDiagnose and resolve complex hardware, software, and system integration issuesServe as a technical escalation point for critical customer issuesCollaborate with internal engineering and support teams to drive rapid resolutionService Infrastructure DevelopmentDevelop and refine service procedures, manuals, and troubleshooting protocolsPartner with product management and commercial leadership to define service contract offeringsHelp establish global service models including training programs, parts strategies, and depot operationsContribute to the development of service documentation including IFUs, manuals, knowledge base articles, FAQs and training videosCross-Functional CollaborationPartner with R&D to identify failure trends and drive product improvementsSupport Sales and Field Applications teams with pre- and post-sales activitiesProvide feedback from the field to inform product design, usability, and reliabilityOperational ExcellenceDocument all service activities in CRM or case management systemsTrack and report key service metrics including uptime, response time, and resolution performanceManage multiple service cases and projects simultaneouslyDeliver a high level of customer satisfaction as measured by service feedback and retentionConnectivity and IT IntegrationSupport instrument connectivity in customer environments including secure networksEnable remote diagnostics and cloud-based system integrationWork with customer IT teams to ensure compliance with security and data requirementsQualificationsBachelor's degree in engineering, Physics, or a related technical field5+ years of field service experience supporting capital equipment in biotech, diagnostics, life sciences, medical device or equivalent industryStrong experience with fluidics and optical instrumentation systemsExperience connecting instruments to enterprise or cloud-based networks in secure environmentsProficiency with CRM or service management systems such as SalesforceExcellent troubleshooting, analytical, and problem-solving skillsStrong communication and interpersonal skills with a customer-first mindsetAbility to work independently while collaborating effectively across teamsValid driver's license and ability to obtain a passport for international travel as requiredLeadership ExpectationsServe as a technical expert and leader within the field service organizationMentor and support the development of junior field service engineersDrive continuous improvement in service operations and customer experienceWork ConditionsThis position is based in San Diego, California with significant field travelTravel requirement of up to 70 percent, including overnight and international travelAbility to lift up to 50 pounds and work in laboratory environmentsExposure to biological samples and hazardous materials may be requiredCompensation and BenefitsThe estimated base salary range for this role in the United States of America is: $135,000 - $155,000.

Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual's skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.Equal Opportunity StatementQuantum-Si is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.Quantum-Si does not accept agency resumes.