Senior Field Service Engineer I

Senior Field Service Engineer I

Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. This role demands a hands-on problem solver with strong technical acumen, clear communication skills, and a proactive mindset. You'll collaborate across teams, escalate issues when needed, and maintain detailed documentation to support continuous improvement. With extensive travel across customer sites, you'll play a critical role in driving customer satisfaction and advancing cutting-edge materials characterization technologies.

Key Responsibilities:

• System Installation & Commissioning
• Perform "User Familiarization" Training at installations.
• Preventive & Corrective Maintenance
• Execute scheduled and emergency maintenance with precision.
• Customer Engagement & Technical Training
• Build trust and long-term relationships through responsive communication and hands-on training.
• Advanced Troubleshooting
• Resolve complex hardware and software issues using specialized tools.
• Calibration & System Upgrades
• Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.

Required Qualifications & Experience:

• Education & Industry Background
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field.
• 5–8 years of field service experience in the microscopy or analytical instrumentation industry.
• Diagnostics & Technical Tools
• Proficient with diagnostic instruments: Digital multimeters, Oscilloscopes.
• Strong interest in computer hardware architecture, system components, and familiar with the configuration, optimization, and troubleshooting of the Windows operating system.
• Ability to read and interpret mechanical, electrical, and system integration schematics.
• Hold a valid driver's license and safe driving record, passport, and ability to travel independently.
• Must be physically agile and comfortable working in confined or awkward spaces.
• Capable of independently lifting and handling equipment weighing up to 50 lbs.
• Able to commit to extensive weekday travel to support customer installations and service needs, Monday through Friday.

Preferred Skills & Attributes:

• Platform & Component Experience
• Hands-on experience with advanced microscopy imaging techniques, including Atomic Force Microscopy (AFM), Scanning Electron Microscopy (SEM), Fluorescence, and Confocal microscopy.
• Proficient in calibration, optimization, and maintenance of scientific imaging systems to ensure accurate performance and high-quality data acquisition.
• Skilled in configuring and troubleshooting imaging acquisition software for optimal workflow and image fidelity.
• Work Ethic & Collaboration
• Strong manual dexterity and ability to maintain a clean, organized workspace.
• Proactive problem-solving and openness to continuous learning.
• Effective communicator with strong listening skills.
• Adaptable to evolving technologies and customer needs.
• Comfortable working independently or as part of a team.

Compensation: In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $105,000-$125,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.