Senior Field Application Engineer

Senior Field Application Engineer, Battery Energy Storage SystemsWe are seeking a Senior Field Application Engineer to provide hands-on technical expertise for residential HVAC and whole-home battery energy storage applications. This position serves as a key technical resource for customers and partners, supporting field installations, commissioning, testing, troubleshooting, and ongoing product improvement.Compensation: $76 / HRKey ResponsibilitiesServe as a primary technical contact for customers regarding product functionality, integration, and troubleshooting.Support utility customer lab testing and test plan development.Coordinate and support the installation and commissioning of field trial units.Provide on-site support for battery-enabled residential heat pump installations.Assist with system installation, commissioning, optimization, and development of improved commissioning procedures and tools.Provide hands-on technical support and training to customers, partners, and internal teams.Diagnose and resolve complex technical issues in partnership with engineering and technical support teams.Monitor and analyze field test and pilot data to identify issues and support product improvements.Gather field feedback and communicate customer requirements to product management and engineering teams.Maintain documentation related to technical issues, customer interactions, testing, and resolutions.Required QualificationsBachelor's degree in Engineering or a related field with 5+ years of relevant experience, ORAdvanced degree in a related field with 3+ years of relevant experience.Experience with residential HVAC systems and whole-home battery energy storage systems.Ability to travel domestically up to 50%.Strong troubleshooting and technical problem-solving skills.Excellent written and verbal communication skills.Preferred QualificationsExperience with demand response programs, Virtual Power Plants (VPPs), or Distributed Energy Resources (DER).Experience with residential HVAC, battery technologies, or energy management solutions.Experience supporting field installations, commissioning, testing, and troubleshooting.Strong organizational skills with the ability to manage multiple priorities.Ability to work effectively across engineering, product, sales, and customer-facing teams.Experience with program management and cross-functional leadership or influencing.Additional DetailsSchedule: Standard workdayTravel: Up to 50% domestic travelEducation: Bachelor's degree or higherEnvironment: Combination of field-based customer support, installation/commissioning activities, testing, and collaboration with engineering teamsIdeal Candidate The ideal candidate combines hands-on HVAC and battery energy storage experience with strong customer-facing communication skills. They should be comfortable working directly in the field, troubleshooting complex systems, collaborating with engineering teams, and supporting the successful deployment of emerging residential energy technologies.