Senior Facility CoordinatorAssist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildingsPOSITION SUMMARY The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESProvide general overall facility management services including continuous monitoring of office/facilityAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, verify problem and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with the inspection of the sites within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review and submit work orders, bids and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIESCommunication Proficiency (oral and written)Customer FocusInitiativeSense of UrgencyMulti-TaskingDetail OrientedFinancial KnowledgeTime Management SkillsTeam OrientedIMPORTANT EDUCATIONHigh school diploma or a General Equivalency Diploma (GED) required. Associates or Bachelors degree in facilities management, building, business or other related field preferred.IMPORTANT EXPERIENCEA minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity.
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications. Previous customer service experience. Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $25.13 - $29.57. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.