Senior Escrow Assistant

Assistant EscrowJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American has held an unwavering belief in its people.

They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all.Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.HOW YOU'LL CONTRIBUTEPerforms wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices.

Works independently to resolve a wide range of inquiries.Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homesCreates and maintains files, records, reports; monitor and track workflowResponds to inquiries and gathers information to resolve issuesCommunicates information to responsible partiesMay train / provide guidance to less experienced team membersMay assist Escrow Offices with business development and customer serviceOther duties as assignedWHAT YOU'LL BRINGRequired Education, Experience, Certification/LicensureHigh School diploma or equivalent4+ years experience directly related experienceNeeds proficiency in more complicated residential transactionsKNOWLEDGE, SKILLS, AND ABILITIES (KSAs)Broad experience with escrow transactionsStrong customer service skillsProblem solving skillsStrong organizational skillsKnowledge of MS Office suiteExcellent verbal/written communication skillsAble to maintain professionalism and a positive service attitude at all timesStrong detail orientationAbility to analyze, compare, interpret and process dataStrong knowledge of company and/or client operating systemsPay Range: $23.37 - $31.14 HourlyFirst American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.