Senior Escalations Engineer (Remote) – Client IT Support

Liss Technologies is seeking a senior Escalations Specialist in Client Services to own escalated incidents from initial intake through resolution, communicating across in-person, phone, and electronic channels beyond frontline helpdesk.

You will mentor junior staff, document steps and outcomes, and coordinate with internal teams and client contacts to ensure timely updates and high-quality support in a fast-paced managed services environment.