Palo Alto Networks, Inc. is seeking a Customer Engineering escalation-focused SRE to act as the technical bridge translating field signals into actionable insights.
You will drive complex escalations, coordinate with Engineering on hotfixes, and help improve product serviceability. You will design AI-assisted troubleshooting workflows and playbooks, enabling rapid resolution while maintaining strong customer empathy in high-severity environments.
#J-18808-LjbffrSenior Escalations Engineer — AI-Driven Security & SRE in santa clara at Unknown Company
This position is listed as full time and onsite.