Owning a portfolio of high-value enterprise accounts, the full-time Senior Enterprise Mission Success Manager will guide complex customer relationships through onboarding, implementation, and ongoing support in a remote capacity. Key responsibilities Lead customer kickoffs, onboarding, and executive-level Quarterly Business Reviews, ensuring alignment on success roadmaps Guide customers through technical implementations and navigate security compliance processes, including ATO and FedRAMP Manage high-severity technical escalations, collaborating with support, engineering, and security teams to drive resolutions Required qualifications 7+ years in customer success, technical account management, or solutions engineering, preferably in government contracts Direct experience supporting the Department of War (DoW) or Federal Civilian agencies Fluency with cloud-native technologies such as containers, Kubernetes, and CI/CD pipelines Strong knowledge of ATO, FedRAMP, and DoD Cloud Computing SRG impact levels Proven track record managing complex enterprise accounts with multiple stakeholders
Senior Enterprise Success Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.