Senior Engineering ManagerNue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.We're looking for a Senior Engineering Manager to lead the Lifecycle Management (LCM) team — the most visible and widely adopted product in the Nue platform.
Every Nue customer uses Lifecycle Manager. It is where quotes are built, subscriptions are managed, change orders are processed, and renewals are executed. You'll own the engineering execution for this product, manage a distributed team, and be the front line for customer-impacting technical decisions. This is not a "sit in meetings" management role.
We need a hands-on engineering leader who can run a tight scrum, triage production issues with AI-assisted tooling, and make sound technical judgment calls under pressure. You won't be writing code all the time, but you'll be expected to read it, troubleshoot it, and know where the problems are. This role is hybrid with 4 days per week in our San Mateo office.Responsibilities:Lead the lifecycle management scrum teamOwn sprint planning, execution, and delivery for a team of 7-8 engineers across multiple time zones (San Mateo, Toronto, Calgary, Winnipeg, Auckland).Run two-week sprints with releases twice per month. Ensure predictable, high-quality delivery.Remove blockers, manage dependencies across teams (Billing, DevEx, Data & Integrations), and drive engineering decisions within the team.Own customer success for lifecycle managementBe the engineering point of contact for customer escalations on the most customer-facing product in the platform.Triage and prioritize incoming customer urgent requests, balancing them against roadmap commitments.Join customer calls with Customer Success and Solutions Architecture when deep technical context is needed.Drive root cause analysis on customer-reported issues and ensure durable fixes over workarounds.Drive technical quality and AI adoptionUse AI tools (Claude Code, Windsurf, Copilot) daily for troubleshooting, identifying gaps in test coverage, and reviewing code quality — and hold the team to the same standard.Partner with QA to increase automated test coverage for LCM's critical user journeys.Ensure the team writes testable, observable code and follows engineering best practices (design review, CI/CD, code review).Grow and develop the teamHire, onboard, and mentor engineers.
Actively participate in recruiting — interview candidates, provide calibrated feedback, and raise the bar.Conduct regular 1:1s, provide actionable feedback, and support career development for each team member.Build a culture of urgency, ownership, customer empathy, and continuous improvement.Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.