Senior Engineer, Unified Communications (Fully Remote)

• Lead and coordinate the deployment of voice, chat, SMS, and video infrastructure.
• Provide advanced operational support and resolve escalated incidents.
• Administer and optimize Genesys PureCloud and other UC platforms.

Requirements:

• Bachelor’s degree or equivalent with at least 5 years of UC engineering experience.
• Strong hands-on experience with Genesys framework and PureCloud.
• Advanced troubleshooting, vendor collaboration, and communication skills.
• Fully remote position in the United States with Monday-Friday schedule.
• Base salary range of $87,600–$117,100 per year.
• Comprehensive benefits including medical, dental, vision, 401(k), and insurance.

Not Disclosed

The company delivers technology-enabled services supporting emotional wellness and accessible care. While specific team size is not disclosed, it offers a collaborative, remote-first culture focused on reliable communication infrastructure.