Responsible for maintaining Enterprise Technology’s Desktop Technology Strategy, ensuring that corresponding strategic goals are planned, advanced and achieved, and that they deliver business value.
Provides direction for the vendor desktop strategy to ensure those technologies are cohesive and in sync
Provide hands on technology expertise to current desktop systems
Strengthens alignment by participating in in strategic and operational planning activities involving GTS service owners and top technical staff.
Provides consulting on operational processes to maintain strategic alignment and minimize customer impact.
Provides consulting for architecture team in reviewing strategic technologies and solution design.
Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions
Conducts research for IT projects that are strategic in nature. Assess various technologies, products, and services related to the management of performance-based information.
Requirements
Bachelor’s degree in Information Systems, Computer Science or technically related field, or an equivalent combination of education and experience may be considered.
Minimum of 5+ years demonstrated related experience.
Strong written and verbal communication skills enabling effective articulation of strategy
Breadth of knowledge across majority of technology disciplines including web, database, data center, network, and workforce computing technologies
Deep understanding of modern endpoint management ecosystems, including SCCM, Intune, and automated application delivery frameworks, with the ability to drive modernization and standardization across a global environment.
Proven understanding of cloud technologies available
Experience modernizing legacy code and automations with SQL databases, Visual Studio, and GitHub (branching, pull requests, CI), refactoring into maintainable, testable components.
Experience with cloud-based virtual desktops including Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix, and Nerdio, covering deployment, scaling, image management, security, and cost optimization.
Experience with ServiceNow (SNOW) and enterprise ITSM processes, including automated PC provisioning/build pipelines (physical and virtual), Hardware Asset Management (HAM), Software Asset Management (SAM), full asset and lifecycle management workflows, and cost/billing reconciliation.
Strong understanding of technology architecture principles
Ability to convert complex information into simple, explainable solutions
Understanding of current and future business needs met by infrastructure platforms
Possesses a strong planning orientation with integrative and strategic thinking skills
Ability to quickly learn and apply new concepts and coach others in new technologies and strategies
Ability to drive and achieve consensus/support from large diverse groups