Education
- Bachelor’s degree in information systems, Computer Science, or equivalent experience.
Experience
- 5+ years in systems engineering, infrastructure support, or monitoring roles.
- 5+ years of hands-on experience with Dynatrace or similar APM tools.
Technical Skills
- Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
- Basic networking understanding (DNS, TCP/IP, load balancing).
- Experience with scripting or automation tools like PowerShell or Bash (preferred).
- Familiarity with Kubernetes or container monitoring.
- Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
Soft Skills
- Strong troubleshooting and analytical skills.
- Effective communication and collaboration across teams.
- Detail-oriented with a proactive mindset.
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