Senior DME Care Coordinator

To support the delivery of durable medical equipment for injured workers, the full-time Senior DME Care Coordinator will manage the referral process from intake to billing in a fully remote environment, collaborating with vendors, providers, and internal teams to resolve issues and enhance service quality. Key responsibilities Receive and process complex DME referrals, ensuring accuracy and completeness prior to fulfillment Coordinate with payors for required authorizations and ensure timely delivery of equipment Manage escalated DME cases, providing proactive updates and serving as a resource for team members Required qualifications High school diploma or equivalent required; associate degree or higher preferred 3-5 years of experience in DME coordination or related healthcare operations Strong knowledge of DME processes, authorizations, and vendor coordination Proficiency with healthcare systems and Microsoft Office applications Experience handling complex DME cases and mentoring junior staff