Senior Director, Service Manager

• Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
• Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
• Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
• Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.

Requirements

• Bachelor's degree in business operations, electrical engineering, or similar is required
• 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
• 5+ years of experience managing or supervising operations team(s)
• Strong background in managing P&L for multiple lines of business
• Ability to travel up to 20% of the time

Core Competencies

Demonstrates expertise in leading operational performance and service execution, with a strong focus on P&L management, customer satisfaction, and continuous improvement in the electrical engineering sector.

Highest-signal resume keywords

• P&L Management
• Operations Leadership
• Customer Relationship Management
• Service Growth Strategy Development
• Team Management

ATS Optimization Keywords

Hard Skills

• Financial Analysis
• Operational Excellence
• Project Management
• Continuous Improvement
• Manufacturing Processes
• Assembly Operations
• Electrical Engineering
• Safety Management

Soft Skills

• Leadership
• Collaboration
• Communication

Industry Keywords

• Electrical Distribution
• Service Execution
• Customer Satisfaction
• Digital Automation
• Controls Center of Excellence