Senior Director, Process Management – Workforce Operations & Enablement

Responsibilities

• Lead moderate to large size teams to drive complex workforce processes
• Design, develop, and manage process initiatives to improve business outcomes, and invest in core & data infrastructure
• Work closely with Operations leaders to monitor and take action on network health
• Partner cross-functionally with Product, Tech, Operations and Business analysis teams to provide strategic and tactical thought partnership in joint initiatives
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments
• Serve as subject matter expert on a workforce process improvement initiatives

Requirements

• Bachelor’s Degree or military experience
• At least 7 years of experience in Process Management
• At least 7 years of experience in People Management
• At least 4 years of experience in strategic planning
• At least 2 years of experience using Google Suite or Microsoft Office
• Master’s Degree (Preferred)
• BPM, PMP, Lean, Agile, or Six Sigma certification (Preferred)
• Workforce management experience, ideally in supply planning and network management (Preferred)
• 8+ years of experience in Process Management (Preferred)
• 8+ years of experience in People Management (Preferred)