Zendesk, Inc. is seeking a Senior Director of Technical Support in a hybrid role based in Madison, WI (also Austin, TX). The candidate will lead a global technical support organization, evolve human agents to proactive, AI-aligned workflows, and partner with AI teams to scale service delivery while maintaining high-quality outcomes.
The role requires 15+ years in leadership within SaaS, strong executive communications, and a track record of transformational change across regions and time zones.
#J-18808-LjbffrSenior Director, Proactive Tech Support & AI Strategy in austin at Unknown Company
This position is listed as full time and hybrid.