Senior Director, Pharmacy Patient Services

Senior Director, Pharmacy Patient Services (Titusville, NJ)

Summary/Role: Lead strategy and program design for the pharmacy channel across the NA portfolio of brands, including multi-generational lifecycle plans for specialty and retail pharmacies; partner and fee-for-service strategies; and data/technology agreements to support patients starting, resuming, or continuing J&J therapies. Build best-in-class capabilities to support patient engagement; partner across marketing, account management, commercial excellence, patient solutions, value/access/pricing (VAP), sales, IT, procurement, legal, finance, healthcare compliance, training, policy, and advocacy.

Key Responsibilities

• Lead people: coach/develop direct reports; support a purpose-driven culture.
• Strategy & design: develop engagement plans and partner strategy using patient/market insights.
• Requirements & contracting: define partner criteria/program requirements; lead capabilities discussions, RFPs, contracting.
• Operational excellence: optimize performance via analytics, benchmarking, and compliance monitoring; partner with pharmacies on training/tech/tools/staffing/incentives.
• Account management: shape objectives, influence priorities, support contracting, and run quarterly business reviews.
• Program operations & compliance: oversee approvals, negotiation/contracting, SOPs, training, and monitoring.
• Measurement/reporting: set goals/KPIs and present operational/impact/financial metrics.
• Budgeting, strategic planning, culture, and ethics.

Qualifications

• Bachelor’s degree required.
• 10+ years healthcare business experience; 5+ years leading large cross-functional teams; 3+ years designing patient support programs.
• Strong knowledge of patient support requirements, best practices, and healthcare regulations.
• Experience influencing strategic supplier relationships; track record developing talent.
• Required experience domains: strategy development, services/customer experience marketing, matrix org, capabilities/change, and/or financial management (mix preferred).

Required/Preferred Skills

• Required: Cross-functional leadership, Healthcare access, Patient support programs, Supplier relationship management, Talent development.
• Preferred: Communication, customer centricity/engagement/satisfaction, customer service philosophy/operations/trends, developing others/give feedback, inclusive leadership, market research, personalized services, process improvements/optimization, service request management, tactical planning.

Benefits

• Vacation 120 hrs/yr
• Sick time 40 hrs/yr (CO 48; WA 56)
• Holiday pay incl. floating holidays 13 days/yr
• Work/Personal/Family up to 40 hrs/yr
• Parental leave 480 hrs
• Bereavement 240 hrs (immediate) / 40 hrs (extended)
• Caregiver leave 80 hrs (52-week rolling)
• Volunteer leave 32 hrs/yr
• Military spouse time-off 80 hrs/yr