- Lead the end-to-end payment operations function for LillyDirect
- Manage dispute and chargeback processing
- Serve as the internal subject matter expert on payment service provider
- Coordinate with Finance and Global Business Solutions for daily reconciliation
- Handle complex customer escalations related to payments
- Design target-state payment operations operating model
- Continuously enhance the patient-facing payment experience
- Identify repetitive operational tasks and lead automation efforts
- Own the day-to-day relationship with payment service provider
- Work closely with LillyDirect Finance for payment revenue and processing fees
- Partner closely with Customer Care and
Requirements
- Bachelor’s degree
- 7+ years in direct-to-consumer payments operations
- Strong working knowledge of payment flows
- Familiarity with enterprise payment service providers
- Demonstrated experience building or significantly improving operations
- Strong analytical skills
- Clear communicator who can translate payments complexity for non-specialist audiences
- Ability to work independently in a fast-paced environment
- Exposure to international payment flows and cross-border expansion
- Familiarity with SAP S/4HANA and/or Vertex for tax compliance
- Experience with fraud prevention, underwriting, or risk monitoring
- Familiarity with PCI-DSS compliance requirements
Core Competencies
Demonstrates expertise in leading payment operations, managing complex customer escalations, and enhancing payment experiences. Proficient in payment flows, automation, and compliance with industry standards.
Highest-signal resume keywords
- Direct-To-Consumer Payments Operations
- Payment Flows Knowledge
- SAP S/4HANA Familiarity
- Fraud Prevention Experience
- PCI-DSS Compliance
Hard Skills
- Payment Operations Management
- Dispute Processing
- Chargeback Management
- Analytical Skills
- Operational Improvement
Soft Skills
- Clear Communication
- Independent Work
- Problem-Solving
Industry Keywords
- Payment Service Provider
- Customer Escalation Management
- International Payment Flows
- Cross-Border Expansion
- Risk Monitoring
Tools & Technologies
- SAP S/4HANA
- Vertex