Senior Director of Networking, Customer Experience Business Ops – Transformation

Requirements

• 15+ years of progressive leadership experience in business strategy, transformation, consulting, corporate development, business operations, or general management within a global technology or services organization.
• Proven track record of leading large-scale transformation programs that delivered measurable business, operational, financial, and organizational outcomes.
• Experience developing and executing multi-year business strategies, operating plans, and organizational transformation roadmaps.
• Strong financial and business acumen, including investment analysis, resource allocation, business case development, forecasting, and performance management.
• Demonstrated success partnering with executive leadership teams to drive strategic decisions, organizational alignment, and operational execution.
• Expertise in organizational change management, employee experience, workforce transformation, and leadership effectiveness.
• Exceptional executive communication skills with experience preparing executive presentations, board-level materials, and strategic communications.
• Strong problem-solving, analytical, and strategic thinking capabilities with the ability to convert insights into business action.
• Proven ability to influence senior leaders, drive accountability, and deliver results in highly matrixed global organizations.
• Background in services, customer success, customer experience, or networking preferred.

Core Competencies

Demonstrates extensive leadership in business strategy and transformation, with a strong focus on developing data-driven business cases and financial models to support executive decision-making. Proven ability to lead cross-functional initiatives that enhance operational efficiency and drive revenue growth in a global technology or services environment.

Highest-signal resume keywords

• Business Strategy Development
• Organizational Change Management
• Financial Analysis and Forecasting
• Executive Communication
• Cross-Functional Leadership

ATS Optimization Keywords

Hard Skills

• Business Case Development
• Performance Management
• Investment Analysis
• Resource Allocation
• Strategic Planning
• Operational Execution
• Data-Driven Decision Making
• Risk Management
• Transformation Roadmap Development
• Customer Retention Strategies

Soft Skills

• Problem-Solving
• Analytical Thinking
• Strategic Thinking
• Influencing Skills
• Team Leadership

Industry Keywords

• Customer Experience
• Workforce Transformation
• Executive Governance
• Global Technology
• Services Industry