Senior Director of Digital Communications

*Please excuse any formatting issues.  This is a known systems issue we are working on fixing.Position Summary:The Senior Director of Digital Communications serves as a key leader within Vanderbilt University’s Development and Alumni Relations (DAR), responsible for advancing a unified, strategic, and donor-centered communications approach within the digital space (email, web, social media). This new strategic role partners closely with internal DAR teams and the university’s Division of Communications and Marketing (MarComm) to lead the development and execution of integrated digital marketing campaigns, including DAR’s efforts inthe university’s Salesforce Marketing Cloud platform. The Senior Director will guide digital strategy, lead policy and procedures development, manage priorities and resources, and ensure consistency and excellence in this space. This role combines technical expertise with marketing strategy to optimize community engagement, drive philanthropy, and enhance overall marketing effectiveness.About the Work Unit:Development and Alumni Relations (DAR) secures the philanthropic and volunteer support required to advance Vanderbilt University’s mission. DAR leads the identification, cultivation, solicitation, and stewardship of individuals and organizations whose goals align with Vanderbilt’s strategic priorities. DAR strengthens lifelong engagement among alumni, families, donors, and partners.You can find more information here:  Key Functions and Expected Performance: Lead DAR’s implementation of Marketing Cloud usage, including assessing technology needs, defining policies and building out processes in collaboration with DAR, IT, and MarComm partners to meet department objectives and community engagement goalsDevelop a comprehensive digital marketing strategy for DARDesign, implement, and optimize multi-channel marketing campaigns (email, social media, web)Create sophisticated marketing automation workflows to build journeys and improve community lifecycle managementPlan strategic and comprehensive long-term digital marketing initiativesIn collaboration with DAR’s data team, develop advanced audience segments and targeting strategies based on available data and behavior analysisIn collaboration with DAR’s creative team, build and maintain the brand for DAR’s digital presenceBuild and maintain a comprehensive calendar of DAR’s digital communications effortsMonitor, analyze, and report on campaign performance metrics; provide actionable insights and recommendationsEnsure maximum utilization of Marketing Cloud features and functionality; identify and implement platform improvementsMentor team members and provide guidance on platform best practicesManage integrations between Marketing Cloud and the department’s Salesforce CRM in partnership with internal DAR teamsEnsure all campaigns comply with GDPR, CCPA, CAN-SPAM, and other regulatory requirementsIn partnership with the associate director of digital communications, build and maintain DAR’s web propertiesContribute to a culture of collaboration, innovation, and continuous improvement within DARComm, across the broader advancement enterprise, and across the university, including with MarComm partnersPerform other duties and responsibilities as assignedSupervisory Relationships:This position will have supervisory responsibility of two to three positions – associate director positions to manage web properties and social media and one to two Marketing Cloud email designers.This position reports to the Assistant Vice Chancellor of Internal Communications and Services. Work Environment:This position will be located in the Nashville, TN area.  It will be hybrid with an expectation of being in the office about one day per week or more depending on business needs.Education and Certifications:Bachelor’s degree, or the equivalent, is required. Experience and Skills:8 years of relevant experience, or the equivalent, is required5+ years in digital marketing, marketing automation, or MarTech environments3+ years of hands-on experience with Salesforce Marketing Cloud (required) including serving as a Marketing Cloud administrator; priority to candidates that have implemented new Marketing Cloud systems, processes, and strategies in a department or organizationProficiency with marketing automation platforms, email marketing, and CRM systemsExperience in branding and brand management to ensure consistency of visual identity and messageKnowledge of SEO/SEM best practicesExperience with content management systems (CRM) for website managementStrong collaboration skills demonstrated across multiple departments/areas of an organizationDemonstrated ability to lead change and influence partnersAbility to interface with and manage external vendors or agenciesStrong ability to analyze data, interpret metrics, and generate insightsExcellent written and verbal communication skills for both technical and non-technical audiencesProven ability to manage multiple priorities, build collaborative partnerships, and work effectively across complex organizations.Strong project management skills, including experience developing briefs, managing workflows, and aligning resources to strategic goals.Salesforce Marketing Cloud Consultant certification or equivalentExperience with additional Salesforce products (Sales Cloud, Service Cloud, Data Cloud) preferredKnowledge of HTML/CSS and basic SQLExperience with marketing analytics tools (Google Analytics, Tableau, Looker)At Vanderbilt University, our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.Full timePosting Date: