Leading the strategy and transformation of Customer Care, the full-time Senior Director of Customer Care will manage a high-volume service environment, focusing on operational excellence, customer experience, and the integration of digital technologies while working remotely. Key responsibilities Define and execute the Customer Care strategy and operating model to align with company growth and customer experience objectives Establish a customer-centered service strategy that enhances the customer journey through omnichannel experiences and self-service options Drive a multi-year transformation roadmap for Customer Care, incorporating technology, AI, and organizational design to improve service delivery and operational efficiency Required qualifications 15+ years of experience in Customer Care or related service organizations with senior leadership accountability Bachelor's degree in a related field or equivalent combination of education and experience Proven success in defining and executing functional strategy while achieving strong operational performance Significant experience in operational transformation, technology modernization, and omnichannel service delivery Strong understanding of modern Customer Care technologies and capabilities, including CRM and analytics
Senior Director of Customer Care in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.