Senior Director of Client Success

Defining and leading the enterprise strategy for SaaS implementation and client success management, the full-time remote Senior Director of Client Success will shape service strategies, drive client retention, and ensure a seamless client experience across the organization. Key responsibilities Define and evolve the enterprise-wide client management strategy and service standards Align global implementation and support functions with broader business growth objectives Lead executive-level client engagement and oversee budgeting and resource planning Required qualifications Bachelor's degree or equivalent experience; Master's degree preferred 12+ years of experience in SaaS implementation, customer support, or customer success 6+ years of experience leading enterprise-level initiatives and cross-functional teams Proven track record of scaling global customer success or service operations Strong financial acumen with experience managing multi-functional budgets