Senior Director, Member Experience Engineering & AI

Collective Health is seeking a Senior Director of Member Experience Engineering to lead a cross‑functional team across member web and mobile apps, advocate tooling, and the contact center platform. You’ll own the engineering strategy and drive AI-powered solutions to reduce costs and raise member satisfaction.

You’ll partner with Product, Design and Operations, hire and grow managers, and ensure HIPAA‑compliant, secure experiences for members and advocates at scale.