Senior Director – Installation & Maintenance

• Provide strategic leadership, executive oversight, and operational direction for Northern New Jersey installation and maintenance activities within Fiber Engineering & Operations
• Lead a large, multi-tiered field operations organization serving Consumer, Business, Wholesale, and Enterprise customers
• Oversee installation and maintenance of FiOS, High-Speed Internet, Special Services, POTS, and Customer Premise Equipment
• Direct preventive and corrective maintenance strategies to maximize network uptime and minimize mean-time-to-repair
• Enforce SLA compliance and establish quality-control frameworks, standardized workflows, and operational metrics
• Improve first-time resolution rates, reduce repeat trouble reports, and elevate customer experience
• Define and execute long-term market-wide I&M service-delivery strategy
• Lead, mentor, engage, and develop field operations talent while cultivating collaborative union partnerships
• Build, forecast, and manage multi-million-dollar annual operational and CapEx budgets
• Drive cost efficiencies, optimize truck-roll productivity, and oversee fleet and equipment resources
• Cultivate a safety-first culture across customer premises and field environments
• Champion AI-driven workflows, automation, and other technology solutions to improve workforce efficiency

Requirements

• Bachelor's Degree in a related field, or equivalent experience
• 8+ years of progressive experience in telecommunications operations
• Comprehensive technical knowledge of large-footprint carrier networks and systems
• Extensive technical knowledge of Verizon infrastructure and Fiber Engineering & Operations footprint systems
• Comprehensive understanding of FE&O field operations and cross-organizational coordination for network installation, testing, and maintenance
• Excellent written and verbal communication skills
• Extensive hands-on experience with installation, testing, and repair in outside-plant telecommunications environments
• Deep knowledge of FiOS, underground/aerial fiber design, copper/POTS infrastructure, optical distribution networks, and high-speed internet
• Wireless experience is a plus
• 7+ years of relevant supervisory experience managing multi-tiered leadership teams
• Proven experience leading large field and engineering teams in heavily unionized environments
• Demonstrated success handling complex labor relations, union grievance processes, direct work with union officials, and interpretation of collective bargaining policies
• Advanced knowledge of cost estimating, budget preparation, and schedule performance for major CapEx/OpEx projects
• Strong analytical and critical problem-solving skills
• Ability to organize complex data, build strategic recommendations, and manage competing priorities
• Must work within the Northern New Jersey territory

Core Competencies

Demonstrates strategic leadership in telecommunications operations, with a focus on installation and maintenance of fiber engineering systems, budget management, and enhancing customer experience through effective team development and operational efficiency.

Highest-signal resume keywords

• Telecommunications Operations Management
• Fiber Engineering & Operations Expertise
• Budget Preparation and Cost Estimating
• Union Relations and Grievance Handling
• Field Operations Leadership

ATS Optimization Keywords

Hard Skills

• Installation and Maintenance of FiOS
• High-Speed Internet Systems
• Optical Distribution Networks
• Copper/POTS Infrastructure
• Preventive and Corrective Maintenance
• Data Analysis and Problem Solving
• Project Management
• SLA Compliance Enforcement
• Operational Metrics Development
• AI-Driven Workflow Implementation

Soft Skills

• Excellent Written and Verbal Communication
• Team Leadership and Mentoring
• Collaborative Partnership Cultivation
• Analytical Thinking
• Organizational Skills

Certifications & Qualifications

• Bachelor's Degree in Related Field

Industry Keywords

• Telecommunications
• Field Operations
• Unionized Environments
• Customer Experience
• Network Installation and Maintenance