Senior Director, Field Service & Partner Operations

Samsung Electronics America, Inc. seeks a senior leader to drive day-to-day field service operations across the in-home service network, ensuring consistent execution and service quality.

You will lead improvements in First Time Fix, NPS, TAT, appointment adherence, and overall service efficiency while guiding cross-functional teams and service partners to meet high standards of customer experience. The role requires executive-level communication, strategic thinking, and hands-on execution