Velocity MSC seeks a Senior Director of Enterprise Call Center Support to lead strategic operations, optimize performance, and drive continuous improvement across all call center channels for enterprise clients.
The role owns executive relationships, guides workforce optimization, AI-enabled tools adoption, and analytics-driven decision making to elevate service levels and customer satisfaction while aligning with Velocity's growth objectives.
#J-18808-LjbffrSenior Director, Enterprise Call Center Leadership in remote at Unknown Company
- Typical pay
- $39,780–$55,245
For context, most customer service representatives earn between $39,780–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.