Velocity is seeking a Senior Director, Enterprise Call Center Support to lead the strategic direction and operational excellence of the organization's call center for enterprise accounts. This role will own executive client relationships, align with service commitments, and drive continuous improvement across channels.
You will lead workforce optimization, intelligent automation, and analytics initiatives, while shaping a scalable, high-quality customer experience.
#J-18808-LjbffrSenior Director, Enterprise Call Center Leadership in remote at Unknown Company
- Typical pay
- $38,500–$59,850
For context, most customer service representatives earn between $38,500–$59,850 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.