Freshworks is seeking a senior leader to drive customer experience transformation across its Global Customer Services (GCS) organization. You will partner with the VP to design governance, planning, and the operating rhythm for a ~500-person global team spanning Professional Services, Support, Customer Success, Education, Adoption, and Voice of the Customer.
The role champions in-product improvements aligned with operational efficiency, while enabling the VP's strategy across Sales, Finance, HR,
#J-18808-LjbffrSenior Director, CX Transformation & Execution in california at Unknown Company
This position is listed as full time and onsite.