Senior Director, CX Product Management

Responsibilities

• Lead product strategy and execution for one of Cisco CX’s most critical growth segments
• Own the full product lifecycle including strategy, roadmap, offer development, go-to-market, and field engagement
• Define service models, offers, and partnerships that align with hyperscale customers’ requirements
• Drive development and launch of new CX services designed for Hyperscaler customers
• Support high-impact opportunities including RFP responses, strategic deal negotiations, and executive customer engagements
• Develop and execute GTM strategies for both segments including pricing models and partner enablement
• Lead collaboration across CX Engineering, TAC, Customer Success, Sales, Finance, and external partners
• Maintain awareness of the Hyperscaler and Service Provider competitive landscape
• Define and manage key performance metrics including revenue growth and customer satisfaction

Requirements

• 15 or more years of professional experience in product management, business development, technical strategy, or related fields
• 5 or more years of experience in a senior leadership role with responsibility for leading teams, programs, or product initiatives
• Experience working with or supporting large-scale cloud platform providers (AWS, Microsoft Azure, Google Cloud, Meta, Apple, etc.) in a vendor, partner, customer, or internal product/strategy capacity
• Experience developing, launching, or managing enterprise technology products or services for large or complex customers
• Experience contributing to or leading go-to-market strategies, product or service offer development, or pricing and packaging strategies
• Experience collaborating across cross-functional teams such as engineering, sales, marketing, customer success, or finance within a matrixed organization

Core Competencies

Demonstrates extensive experience in leading product strategy and execution, particularly for hyperscale customers, with a strong focus on go-to-market strategies, product lifecycle management, and cross-functional collaboration. Proven ability to drive revenue growth and customer satisfaction through effective service model development and strategic partnerships.

Highest-signal resume keywords

• Product Management
• Go-To-Market Strategy
• Hyperscale Customer Engagement
• Cross-Functional Collaboration
• Enterprise Technology Product Development

ATS Optimization Keywords

Hard Skills

• Product Lifecycle Management
• Service Model Development
• Pricing Strategy
• Offer Development
• RFP Response Management
• Strategic Deal Negotiation
• Performance Metrics Management
• Cloud Platform Experience

Soft Skills

• Leadership
• Collaboration
• Strategic Thinking
• Customer Engagement

Industry Keywords

• Hyperscaler
• Service Provider
• Business Development
• Technical Strategy

Tools & Technologies

• AWS
• Microsoft Azure
• Google Cloud
• Cisco CX