Bob’s Discount Furniture is seeking a Director, Customer Support Operations to lead in-house and third-party contact centers, delivering exceptional service while aligning with company goals. You’ll oversee performance, vendor management, technology, and process improvements to elevate customer experience.
You’ll drive data-informed decisions, build a high-performing culture, and partner with senior leadership to optimize KPIs, agent engagement, and operational efficiency across channels.
#J-18808-LjbffrSenior Director, Customer Support & Center Operations in ma at Unknown Company
- Typical pay
- $39,520–$62,400
For context, most customer service representatives earn between $39,520–$62,400 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.